General Terms and Conditions

The purpose of these Terms and Conditions is to define and clarify the rights and obligations of the Seller (Supplier) on one side, and the Buyer (Customer, Consumer) on the other. All contractual relationships between the Seller and the Buyer are concluded in accordance with the legal order of the Slovak Republic. If the contracting party is a Consumer, legal relationships not governed by these Terms and Conditions are regulated by Act No. 40/1964 Coll., the Civil Code, Act No. 250/2007 Coll. on Consumer Protection, and Act No. 102/2014 Coll. on Consumer Protection in Distance Selling, as amended. If the contracting party is an Entrepreneur (business entity), legal relationships not governed by these Terms and Conditions are regulated by Act No. 513/1991 Coll., the Commercial Code, as amended.

1. Definitions

Within these Terms and Conditions:

  • "E-shop" means the internet application accessible at , intended for displaying, selecting, and ordering Goods by the User.
  • "Consumer Contract" means a Purchase Contract where the contracting parties are the Supplier and a Consumer.
  • "Seller" (Provider) means the person who, when concluding and performing the consumer contract, acts within the scope of their business or commercial activity. It is the business entity that offers or sells products or provides services to the consumer.
  • "Consumer" (Buyer) means a person who purchases products or uses services for personal use or for members of their household, and who does not act within the scope of their business or commercial activity.
  • "Buyer who is not a Consumer" means a person acting within the scope of their business or commercial activity when concluding the contract.
  • "Conclusion of the Purchase Contract" – The Buyer's order represents a proposal to conclude a Purchase Contract. The contract itself is concluded upon the delivery of the Seller’s binding consent (order confirmation). From this moment, mutual rights and obligations arise.
  • "Shopping Cart" means the section of the E-shop automatically generated by adding or removing Goods or Services.
  • "Provider" means Konečný a brat s.r.o., Business ID (IČO): 47441607, with its registered office at Pernek 413, 900 53, Slovakia.
  • "Access Details" means the unique login name and assigned password entered by the User during Registration.
  • "Registration" means the electronic registration of the User into the E-shop database.
  • "User" means any legal entity or natural person using the E-shop.
  • "User Account" means the section of the E-shop assigned uniquely to a User upon Registration.
  • "Goods" means the items offered by the Provider for sale to the User via the E-shop.

2. Process of Concluding the Contract

  • The Provider offers the User the conclusion of a Purchase Contract via the E-shop. The offer is represented by displaying the "Confirm Order" (potvrdiť objednávku) button.
  • Clicking this button constitutes the unconditional acceptance of the offer by the User, at which point the Purchase Contract is concluded.
  • The contract is technically concluded when the electronic information regarding the click reaches the server.
  • The User is obligated to provide truthful and complete data, including email, identification, and delivery addresses. The Provider considers the entered data correct and is not obliged to verify it.
  • The Provider will send an email confirmation of the concluded Purchase Contract to the User.

3. The Purchase Contract

  • The User purchases the Goods placed in the Shopping Cart and agrees to pay the stipulated purchase price.
  • The Provider reserves the right to withdraw from the contract at any time before dispatching the Goods. Notifying the User that the ordered Goods cannot be delivered also constitutes withdrawal.
  • The Provider may request additional order confirmation and withhold dispatch until received.
  • The User is obliged to pay the packaging and delivery costs as specified in the checkout process.
  • In the case of a bank transfer, the User must include the assigned variable symbol. Payment is considered complete when the funds are credited to the Provider’s account.
  • The Provider retains the title of ownership to the Goods until the purchase price is paid in full.
  • Delivery times stated in the E-shop are indicative.
  • The Provider will issue an electronic invoice and send it to the User's email.
  • If a free gift is provided with the Goods, the gift agreement is concluded with a resolutory condition. If the Purchase Contract is canceled, the User must return the gift along with the Goods.
  • The risk of loss, damage, or destruction of the Goods passes to the Consumer upon receipt of the Goods.

4. User Account

  • The User must safeguard their Access Details and not share them with third parties. The User is fully responsible for any unauthorized use of their account.
  • The Provider reserves the right to unilaterally amend these Terms and Conditions. The User will be notified and has the right to reject the changes within 15 days, thereby terminating the agreement with a 15-day notice period.

5. Right of Withdrawal (Information for Consumers)

  • The Consumer has the right to withdraw from the Purchase Contract without providing a reason within 14 days of receiving the Goods.
  • Within this period, the Consumer may unpack and test the Goods only to the extent necessary to ascertain their nature, characteristics, and functionality (similar to testing in a physical store).
  • To exercise this right, the Consumer must return the Goods no later than 14 days from the date of withdrawal.
  • The Consumer must provide a bank account number for the refund. The Provider will refund all payments, including delivery costs, within 14 days of receiving the withdrawal notice, but not before the Goods are returned or proof of dispatch is provided.
  • The Consumer bears the direct cost of returning the Goods.
  • The Consumer is liable for any diminished value of the Goods resulting from handling them beyond what is necessary to establish their nature and functionality. If damaged or incomplete Goods are returned, the Provider may deduct the corresponding amount from the refund.
  • Exceptions to the Right of Withdrawal: The Consumer cannot withdraw from contracts concerning:
    • Custom-made or personalized goods.
    • Goods in sealed packaging not suitable for return due to health protection or hygiene reasons (if unsealed).
    • Computer software, video, or audio recordings if the original seal is broken.
    • Digital content provided outside a physical medium, if provision began with the Consumer's prior consent.
    • Goods assembled, installed, or used by the Consumer rendering their return to the original state impossible without excessive cost or effort.

6. Complaint Procedure (Warranty)

  • The Provider guarantees to the Consumer that the Goods are free of defects upon receipt.
  • If the Goods are defective, the Consumer has the right to request a defect-free replacement. If replacement is disproportionate, or the defect affects only a part, the component may be replaced.
  • If replacement or repair is not possible, or the defect recurs, the Consumer may request a reasonable discount or withdraw from the contract.
  • Warranty rights do not apply if the Consumer knew about the defect prior to receipt, caused the defect themselves, or if the defect is due to normal wear and tear.
  • Standard warranty periods apply to new Goods.
  • Complaints must be resolved without undue delay, no later than 30 days after the claim is filed. If this deadline is exceeded, the Consumer has the right to withdraw from the contract.
  • Warranty claims become void in cases of unprofessional assembly, installation, or handling contrary to the product documentation.

7. Alternative Dispute Resolution (ADR)

  • If the Consumer is dissatisfied with how the Provider handled a complaint, they can contact the Provider at hello@brixon.sk.
  • If the request is rejected or ignored for 30 days, the Consumer may file a motion for Alternative Dispute Resolution (ADR) according to Act No. 391/2015 Coll.
  • Consumers can also use the online European ODR platform:
  • ADR applies only to consumers and distance contracts where the dispute value exceeds 20 EUR.

8. Privacy Policy and Cookies

  • The Provider processes personal data in accordance with the GDPR (Regulation (EU) 2016/679) and Slovak Act No. 18/2018 Coll. on Personal Data Protection. Detailed information is available in our Privacy Policy.
  • The Provider uses Cookies (including persistent cookies) to personalize content, ads, social media features, and traffic analysis. The user grants consent for a period of 12 months.

9. Use of the E-shop

  • The Provider grants the User a non-exclusive license to use the E-shop.
  • The Provider may modify, limit, or suspend access to the E-shop for maintenance or repair purposes.
  • In the event of a technical error displaying an obviously incorrect price (e.g., significantly below market value), the Provider is not obliged to deliver the Goods at that price. The contract will be canceled unless the User agrees to the correct price.
  • Product photographs may be illustrative or slightly distorted by screen settings.

10. Final Provisions

  • Matters not covered by these Terms and Conditions are governed by the applicable laws of the Slovak Republic.
  • The supervisory authority is the Slovak Trade Inspection (SOI).
  • These Terms and Conditions become effective against the Buyer upon the conclusion of the Purchase Contract.
  • Effective Date: These Terms and Conditions are valid from June 19, 2026.